Technical Service

ASP’s service is exceptional in the industry. We are committed to keeping you up and running, so you have peace of mind that your equipment will be ready when you need it. ASP is pleased to offer distinctive service options to meet your various business needs.

Questions about what can be sterilized in STERRAD Systems?

Go to SSG

Looking for documentation? (IFU or SDS)

Go to eIFU

Need BI Certificate of Performance?

Go to BI

Need service or support now?

Call us at 1800 266 2299

Monday to Friday 10 AM to 6 PM

What do we offer?

On-site service support

Dedicated technical service team equipped with latest tools and providing end-to-end technical solutions
Strategic presence across India and neighbouring countries
Pre-installation visits to assess requirements before machine setup
On-site repairs by trained engineers

Remote technical support

Quick response within 4 working hours after receiving the call
Effective resolution within 72 working hours
Virtual troubleshooting using ACCESS™ to minimize downtime

Experienced Tech-Support Call Centre

Toll-free number (1800 266 2299) available during business hours (Monday to Friday, 10 AM to 6 PM)
Centralized repository for technical reference documents and solutions
Customer feedback system for continuous service improvement

Technical Training Programs

On-site technical training for hospital staff and operators
Virtual training options for remote locations

Documentation & Compliance Support

Effective service documentation with signed service reports
Technical bulletins for updating customers on machine improvements
Support for audits to meet compliance requirements

Advanced Sterilization Products (ASP) India Pvt. Ltd. offers comprehensive service support directly from the organization. This step ensures all necessary standards are being followed and you get high quality service support. We are committed to keeping you up and running so that you can focus on your commitment of protecting patients during their most critical moments.

Service Feature	Comprehensive Maintenance Contract (CMC)	Annual Maintenance Contract (AMC)
Planned Maintenance*
Emergency Breakdown Support (Response time within 72 hours)
Spare Parts Support (Only OEM parts, no repaired spares)
Support for Audits
Free PM Parts Replacement (Under CMC/Warranty)
Free Software Upgrades
Technical Bulletin Updates

*Planned Maintenance - periodic visits shall be performed to ensure safety, reliability, efficiency and prolonged life of the equipment

10092-230706