International Return Policy

GENERAL RETURN AUTHORIZATION INSTRUCTIONS

  • All returns require a Return Material Authorization (RMA) number.
  • Return requests are to be submitted on the ASP Affiliate RMA Request Form to ASP within 30 days of invoice date.
  • RMA Request Form will be evaluated prior to the issuance of RMA number. Once the return is authorized, ASP will provide return instructions.
  • Charges incurred on unauthorized returns or returns sent to ASP without an RMA number will be returned back to the affiliate company at the affiliate’s expense.
  • ASP shall exercise its rights to close out an RMA if the product is not returned within 30 days of RMA issuance. Affiliate shall be notified of this closure. (*)

RETURN DOCUMENTATION

  • RMA number must be referenced on outside of the package being returned.
  • A copy of the RMA and Return Authorization Packing Slip must be included with the return freight to ensure return is processed correctly by the freight forwarder, customs, and ASP warehouse personnel.
    • Correct product description (harmonization code) is essential to customs clearance. Please insure description is correct to avoid customs delays. If needed, please contact ASP for the proper description and harmonization code.
  • Pre-alert notice of flight details, air waybill number and estimated time of arrival (ETA) information is to be provided to ASP on all products being returned (*)

CREDIT MEMO

  • Claims for non-receipt of credit must be reported to ASP within 6 months of credit request.
  • Credit claims made after 6 months will not be accepted.
  • Credit memo will be issued 60 days from receipt of returned part.

PRODUCT DAMAGED IN TRANSIT TO BUYER

  • ASP products are shipped FOB/FCA SHIPPING POINT. ASP’s obligation on delivery is completed when the goods have been loaded on the means of transport. At this point, title and risk of loss/damage is passed to the buyer.
  • ASP will not accept product claims for damages after it has been delivered to the means of transport.

NON-RETURNABLE ASP PRODUCTS:

  • CYCLESURE® 24 Biological Indicator
  • STERRAD VELOCITY® Biological Indicator
  • STERRAD® Cassettes and Boosters
  • Hydrogen Peroxide for STERRAD(R) 200 GMP Sterilizer
  • STERRAD® CI pouches and rolls,
  • STERRAD® Chemical Indicator Strip and Chemical Indicator Tape
  • CIDEX® Activated Dialdehyde Solution
  • CIDEX® Solution Test Strips
  • CIDEX® OPA Test Strips
  • CIDEX® OPA Solution
  • CIDEX® OPA C Solution

(*) Not applicable if return is currently in transit to ASP and ETA information is on file with ASP Irvine

 

STERRAD® CONSUMABLE & ACCESSORY PRODUCT

Credit Amount Reason Terms & Conditions
100% credit
  • Returns due to ASP errors (shipment errors)
  • Product complaint
  • Return request is to be submitted to ASP within 30 days of invoice date.
  • ASP pays freight for return.
  • Credit issued upon receipt/inspection of product.
0% credit
  • Product in which the original packaging has been defaced, opened, damaged or used, expired product
  • Request for return made after 30 days of invoice date
  • Product not returned to ASP within 30 days of RMA issuance (*)
  • Unauthorized return
  • Charges incurred on unauthorized returns will revert back to the distributor and returned.

 

CAPITAL EQUIPMENT

Credit Amount Reason Terms & Conditions
100% credit or replacement with equipment of equal value
  • Returns due to ASP errors (shipment errors)
  • Product complaint
  • Return request is to be submitted to ASP within 30 days of invoice date.
  • ASP pays freight for return.
  • Credit issued upon receipt and evaluation of product.
0% credit
  • Unauthorized return
  • Product not returned to ASP within 30 days of RMA issuance (*)
  • Charges incurred on unauthorized returns will revert back to the distributor and returned

(*) Not applicable if return is currently in transit to ASP and ETA information is on file with ASP Irvine

 

SPARE PARTS

Credit Amount Reason

Terms & Conditions
100% credit
  • Returns due to ASP errors (shipment errors)
  • DOA or Out of Box failures
  • Product complaint
  • Defective 901 parts (current revision only)
  • Return request is to be submitted to ASP within 30 days of invoice date.
  • ASP pays freight for return.
  • Credit issued upon receipt/inspection of product.
  • Affiliate pays freight for return.
  • Credit issued upon receipt/inspection of product.
85% credit (100% less 15% redress fee) Over ordering or affiliate error (at discretion of ASP)
  • Affiliate pays freight for return.
  • Credit issued upon receipt/inspection of product.
0% credit
  • Local repair made on spare part
  • Non-current versions (IRN)
  • Unauthorized return
  • Obsolete parts
  • Product not returned to ASP within 30 days of RMA issuance (*)
  • Charges incurred on unauthorized returns will revert back to the affiliate company and returned.

 

CIDEX® PRODUCTS

Credit Amount Reason Terms & Conditions
100% credit
  • Returns due to ASP/HCS errors (shipment errors)
  • Product complaint
  • Return request is to be submitted to ASP within 30 days of invoice date.
  • ASP pays freight for return.
  • Credit issued upon receipt/inspection of product.
0% credit
  • Product in which the original packaging has been defaced, opened, damaged or used, expired product
  • Request for return made after 30 days of invoice date
  • Unauthorized return
  • Product not returned to ASP within 30 days of RMA issuance (*)
  • Charges incurred on unauthorized returns will revert back to the distributor and returned.

(*) Not applicable if return is currently in transit to ASP and ETA information is on file with ASP Irvine