The ability to deliver critical supplies in the healthcare environment has evolved. We’re excited to announce a new purchasing option that allows you to order critical SPD products directly from ASP. Purchasing direct from ASP will allow you to have control over key supplies and provide you with more transparency at every stage of the order and fulfillment process.
If you have not yet established an ASP direct order account, get started by completing the New Account Set Up Form.
To place an order with ASP please send a PO to:
Email: [email protected]
Fax: 1-866-987-5355 ([email protected])
You can also order directly from ASP on GHX by simply following the steps below:
- Confirm you have ASP set up as a supplier in your MMIS.
- Confirm you have set up your MMIS to send and receive business transactions for ASP through GHX integrated channel. ASP’s identifier is 116997978.
- Prior to ordering, confirm you have reviewed and accepted your GHX boarding request.
We are here to support you every step along the way. If you have any additional questions, need assistance, or would like to place an order by phone, please call us:
1-888-STERRAD (783-7723)
We are here to support you every step along the way. If you have any additional questions or need assistance, please contact:
Phone: 1-888-STERRAD (783-7723)
Email: [email protected]
General
Why is ASP offering a direct order option?
When will I no longer be able to order from my distributor?
Does my distribution partner know about this change?
Will my product pricing change?
Where do I access ASP product eIFUs or MSDS information?
Ordering
What actions do I need to take to order direct from ASP?
How long will it take for my account to be created?
What is the intake form data key?
What ordering options are available?
What is the minimum direct order quantity?
Can I order through my account manager?
How do I get a copy of my quote?
How do I get a copy of my Certificate of Conformance (C.O.C)?
Billing
How do we change where invoices are being sent?
Will my terms of sale or net terms change?
How do I get a copy of my invoice?
I was billed for taxes, but I am tax exempt. How do I correct this?
Shipping
What should I expect for shipping lead timing?
Will ASP offer expedited shipping options?
How do I obtain tracking or proof of delivery?
Where are your distribution centers located?
Payments
What forms of payment do you accept?
How do I get a copy of my service summary?
General
Why is ASP offering a direct order option?
Purchasing direct from ASP allows customers to have control over key supplies and will provide transparency at every stage of the order and fulfillment process.
When will I no longer be able to order from my distributor?
Your distributor may continue to supply materials to your facility. However, inventory availability cannot be guaranteed. ASP recommends you reach out to your distribution partner for details regarding availability of stock.
Does my distribution partner know about this change?
All distributors currently working with ASP were notified on May 1, 2023.
Will my product pricing change?
Purchasing direct from ASP will not impact the type, brand, or price of the product you currently receive. Your product price will be consistent with your contracted GPO price list and/or locally negotiated agreement.
Where do I access ASP product eIFUs or MSDS information?
View ASP eIFUs and MSDS information at https://eifu.asp.com/
Ordering
What actions do I need to take to order direct from ASP?
If you have purchased direct from ASP, please ensure your internal ordering systems are enabled for direct purchasing of ASP products.
If you are new to direct ordering with ASP, complete the new Account Set Up Form.
How long will it take for my account to be created?
Your account will be ready for use within 48 business hours after submitting the new Account Set Up Form. You will receive a welcome confirmation email once your account has been confirmed.
What is the intake form data key?
This key is provided to you if we already have some of your account information. Please refer to Welcome communication from ASP via email and/or mail. If there is no key listed, please continue with the "No" option on the first page of the intake form.
What ordering options are available?
ASP accepts several types of ordering options, including GHX (EDI), e-fax, and phone. Interested customers can also choose to set up auto-order or replenish order options.
What is the minimum direct order quantity?
Currently, there is no minimum order quantity required for any orders.
Can I order through my account manager?
Yes. If you're unsure who your Account Manager is, please contact the Customer Service or by phone, select option 1, and we will be able to assist you.
How do I get a copy of my quote?
If you require a copy of a quote, you can contact your Account Manager directly, or email [email protected], or call Customer Service, select option 1.
How do I get a copy of my Certificate of Conformance (C.O.C)?
To obtain a copy of your Certificate of Conformance (C.O.C), you can email [email protected] or call the Technical Support department at 888-783-7723, option 2.
Billing
How do we change where invoices are being sent?
Please contact Customer Service at 888-783-7723, option 1 or email [email protected]. Please include the new email address, contact information, and billing address or account number.
Will my terms of sale or net terms change?
There are no changes to your terms. If you are affiliated with a GPO, your terms will be outlined in your contract.
What is ASP's invoice timing?
Invoices generate upon shipment.
How do I get a copy of my invoice?
If you need a copy of an invoice or have questions about your invoice, email [email protected] or call our Billing/Accounts Receivable department at 888-783-7723, option 3.
I was billed for taxes, but I am tax exempt. How do I correct this?
If you were billed tax despite being tax exempt, we will need a tax-exempt form on file for your organization. Please submit a tax exemption form to [email protected] to resolve this issue.
Shipping
What should I expect for shipping lead timing?
Orders placed prior to 5:00pm EST will ship same-day with 2-day shipping. Lead time excludes day that the order was placed.
Will ASP offer expedited shipping options?
Yes, ASP can offer expedited shipping offerings. Additional cost will apply.
How do I obtain tracking or proof of delivery?
To obtain tracking or proof of delivery, and to find out when your order will ship, please reach out to Customer Service at 888-783-7723, option 1, or via [email protected].
Where are your distribution centers located?
We ship from two distribution centers located in Louisville, KY, and Mira Loma, CA. Contact our Customer Service department if you have any questions regarding our distribution centers or need further assistance.
Payments
What forms of payment do you accept?
We accept several forms of payment, including ACH, Wire, or Check. If you have any questions regarding payment options or need further assistance, please reach out to Customer Service at 888-783-7723, option 1, or via [email protected].
How do I get a copy of my service summary?
To request a copy of a service summary to pay your invoice, please email [email protected] or call our Technical Support department at 888-783-7723, option 2, and we will be happy to assist you.
How fast do invoices typically clear?
After payment has been received, invoices typically clear within 24 hours. If you require additional information or have any questions about invoice processing times, please contact our Billing/Accounts Receivable department via email at [email protected] or by calling 888-783-7723, option 3.
How do I get a proforma invoice?
If you require a proforma invoice, please contact our Customer Service department by email or phone, and we will be happy to assist you.